Aisha, hospitality worker in Manchester, zero-hours contract for 8 months
Worker on zero-hours, low earnings
Before
Works 28 hrs/wk most weeks but has no guaranteed hours. Shifts cancelled the night before are unpaid. If she's sick for two days, she gets nothing because SSP only kicks in on day 4.
After
After 12 weeks of 28-hour patterns, she can ask for a 28-hour guaranteed-hours contract. Last-minute cancellations get compensation. SSP from day one — full statutory amount for the two sick days.
Key changes
- →Predictable income from guaranteed-hours offer
- →Cancelled-shift compensation
- →SSP from day 1, no earnings threshold
~1.1M workers currently on zero-hours contracts (ONS, 2024)